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D:\WEBSITES\ZuariNew\/Admin/Excel/94_DP_upto_31-MARCH-25.xlsx
Investor Complaints
 
Data for every month ending_MARCH 2025
SN Received from Carried forward from previous month Received during the month Total Pending# Resolved* Pending at the end of the month** Average Resolution time^ (in days)
Pending for less than 3 months Pending for more than 3 months
1Directly from Investors0000000
2SEBI (SCORES)0101000
3Depositories0101000
4Other Sources (if any)0000000
Grand Total0202000
Month – wise data for the current financial year*
SN Month Carried forward from previous month Received Resolved* Pending**
1April 20241120
2May 20240000
3 June 20240541
4 July 20241542
5August 20242460
6September 20240440
7October 20240000
8November 20240220
9December 20240321
10January 20251010
11February 20250000
12March 20250220
Trend of annual (Calendar Year) disposal of complaints (for 5 years on rolling basis) *
SN Year Carried forward from previous year Received during the year Resolved during the year Pending at the end of the year
SNo.YearCarried forward from previous yearReceived during the yearResolved during the yearPending at the end of the year
12020-210871
22021-2219100
32022-230880
42023-24020191
52024-25126270
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Zuari Finserv Limited :- MEMBER-NSE & BSE Cash, F&O & Currency, MCX, NCDEX - INZ000162134 | RTA - INR000003902 SEBI Registration for NSDL & CDSL: IN-DP-366-2018 | MCX-DP: IR/MCX/DP/CORP/0090 | NCDEX-DP: IR/NCDEX/DP/CORP/0088 | AMFI Registration No.: ARN135280 | CIN : U45400GA2013PLC007383 | Zuari Insurance Brokers Limited: - Direct Insurance Brokers License No- 318 | CIN : U66010GA2003PLC003185

ATTENTION INVESTORS : Dear Customer;

  • 1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020. Rs.10/- (GST applicable) will be charged for each margin pledge creation and closure/invocation instructions.

  • 2. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge and for entire off market transfer instructions. Stamp duty will be applicable on entire off-market transfers instructions involving consideration including pledge invocations.

  • 3. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.

  • 4. Pay minimum 20% upfront margin of the transaction value to trade in cash market segment.

  • 5. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.

  • 6. All investors are requested to take note that 6 KYC attributes i.e. Name, PAN, Mobile Number, Email Id, Income Range and Complete Address with pin code have been made mandatory. After July 1, 2022 all the non-compliant demat accounts are suspended for debit and trading accounts are suspended for transaction further. The demat account shall be unfreezed once the investor submits the deficient KYC details to us. Investors are requested to ensure that both the trading and demat accounts are compliant with respective to the KYC requirement.

ISSUED IN THE INTEREST OF INVESTORS:

  • 1. Prevent Unauthorized Transactions in your demat/trading account --> Update your Mobile Number/email ID with your stock broker/Depository Participant. Receive information of your transactions directly from Exchanges on your mobile/email at the end of day and alerts on your registered mobile for all debits and other important transactions in your demat account directly from NSDL/CDSL on the same day. - Issued in the interest of investors.

  • 2. KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

  • 3. No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

  • Caution: We are not in the business of giving any loans. We do not do any funds based activity. We also do not accept any deposits from public or any other entities. We are only in the business of brokeage in shares and commodities, depository participant, mutual fund distributor and Registrar and Share Transfer Agent.